Frequently Asked Questions
Everything you need to know about your Floatingcity gear experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 2-3 business days, with standard delivery taking 7-14 business days depending on your urban zone.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. Our gear is designed with a modern, slightly oversized fit; we recommend measuring your favorite garment and comparing it to our charts.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all Floatingcity tags attached to be eligible for a full refund.
How should I care for my technical apparel?
To preserve the integrity of our fabrics and prints, we recommend machine washing cold on a gentle cycle and hanging to dry. Avoid ironing directly on graphic elements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your materials sustainably sourced?
Floatingcity gear is committed to ethical manufacturing. We use premium, high-durability materials designed to last, reducing the impact of fast fashion on the environment.